WOOCS 1.1.5.4

SALES AGREEMENT

FIELD OF APPLICATION

These Terms and Conditions of Sale, which set out inter alia the procedures for ordering, paying for, delivering and possibly returning Galerie Royale products, are applicable to all sales of Galerie Royale products completed via the Website for delivery only in countries presented in the website.

Consequently, the customer declares that he has read these Terms and Conditions of Sale before placing his order. In this respect, for every order placed on the Website, the customer must confirm his acceptance of the Terms and Conditions of Sale by checking the box “I agree with the Terms and Conditions of Sale”. This validation at the time of ordering therefore constitutes acceptance, without restriction or reservation, of these Terms and Conditions of Sale and waiver of the right to invoke any other terms and conditions not expressly agreed between Galerie Royale and the customer.

These Terms and Conditions of Sale shall be applicable as long as they appear on the Website. Galerie Royale may amend and update these Terms and Conditions of Sale at any time, being specified, however, that the applicable Terms and Conditions of Sale shall be those in force on the date the order is placed by the customer as formally accepted by the customer.

CUSTOMER IDENTIFICATION

The customer shall bear the telecommunication costs for Internet access and use of the Website.

Within the framework of the online sale of its products, Galerie Royale shall establish a database of its customers which will list certain personal information required for the registration, processing and follow-up of orders, such as inter alia:

– e-mail address, surname, first name, address, telephone number, date of birth;
– password;
– delivery address and billing address.

In order to be able to buy a product on his first order, the customer shall be required to open a customer account and complete an order form setting out certain compulsory fields so that his selection may be processed by Galerie Royale. Subsequently, and for any new order, the customer shall identify himself via his e-mail address (user ID) and password, the confidentiality of which he shall be responsible for protecting, by clicking on the “Identification Confirm” icon.

The information provided by the customer when opening his customer account or during each of his orders must be complete, accurate and up to date. Failing this, Galerie Royale shall not be in a position to fulfill the orders. If the customer does not wish to provide such information, Galerie Royale shall not be in a position to respond favorably to his order.

The customer is hereby informed that this same information is also collected by a body responsible for combating bank card fraud as contained in the “Payment terms” section hereafter.

The customer has a right to access, amend, correct and delete personal information concerning him collected and processed by Galerie Royale. He may exercise this right at any time and without cost by sending an email to info@galerieroyale.am. All of these particulars may be consulted by the customer by clicking on the “Confidentiality policy Privacy Policy” icon displayed on the Website.

ONLINE ORDERING PROCEDURES

For every Galerie Royale product selected and added to “My basket bag”, a summary page will be displayed, showing a photograph of the product, its description and reference, the quantity chosen, the unit price, the delivery price and the total order price.

Galerie Royale takes the greatest care and ensures the greatest accuracy in the presentation and description of the products offered on the Website (including photographs, designs) within the limitations of the technique and the IT equipment used and in compliance with the best market standards. However, it is possible that minor errors may exist on the Website, which the customer acknowledges and accepts. Customers may contact Galerie Royale Customer Service either by clicking on the “Customer Service” icon or by calling the telephone number provided on each Webpage of the Website for any additional information or questions that they may wish to ask before ordering products. In any case, in the event of non-conformity of the delivered product in relation to its description on the Website, Galerie Royale undertakes to correct this error: the consumer may either exercise his right of withdrawal, or implement the Galerie Royale conformity guarantee according to the terms and conditions set out hereafter.

The customer may check the details of his order and its total price described in “My Basket” and, where applicable, correct any errors, before finally validating his order and formally expressing his acceptance by clicking on the “Place order” icon. After validation, the order is sent to Galerie Royale for processing. It may no longer be amended and/or cancelled save under the terms and conditions expressly stipulated in these Terms and Conditions of Sale or under the terms and conditions required by the law in force.

In the event of prolonged inactivity when logged on to the Website (sixty minutes), it is possible that the selection of Galerie Royale products chosen by the customer and added to “My Basket” before this inactivity will no longer be guaranteed. The customer shall then be invited to repeat his selection of Galerie Royale products from the moment he logged onto the Website.

A summary of the order shall be sent to the customer without delay at the email address provided by the customer. To this end, the customer formally accepts the use of email for the summary by Galerie Royale of the content of his order. By retaining this email and/or printing it, the customer holds proof of the order which Galerie Royale recommends to be retained. The customer must notify Galerie Royale Customer Service immediately of any errors and/or omissions contained in this summary. Moreover, the customer will be able to access the history of his order(s) by clicking on the “My Account” icon.

This email contains, inter alia, all the information provided by the customer in addition to the price and the time limits for payment accepted, with an indication, as the case may be, of any difficulties or reservations raised by the order. Furthermore, upon delivery, the customer shall receive, for each of the products, written confirmation, inter alia, of the price paid and the delivery costs charged.

The information recorded by the Website as summarized in this email constitutes the proof of all the transactions between Galerie Royale and its customers.

Galerie Royale reserves the right to refuse and/or cancel any order of a customer with whom there was a dispute relating to a prior order or for any other legitimate reason and, in particular, if the customer infringed these Terms and Conditions of Sale.

All the orders placed on the Website are intended solely for the personal use of customers. The customers or recipients of the products are prohibited from reselling the ordered Galerie Royale products in part or in full.

PRICE / AVAILABILITY

The price in Euro of the Galerie Royale products presented on the Website includes VAT (incl. VAT), and excludes delivery costs. Any change in the rate of VAT shall be passed on immediately to the sale price in Euro of the Galerie Royale products offered for sale on the Website, it being specified that the products are sold at the current rates as displayed on the Website on the day the order is placed.

The price in Euro (incl. VAT) of each of the products that the customer wishes to buy, in addition to the amount of the carrier costs for their delivery, shall be communicated to him when he places his order on the Website in “My Basket Bag” before validation of his order and in the email summarizing the order that shall be sent to him by Galerie Royale. Moreover, on delivery, the customer shall receive, for each of the Galerie Royale products delivered, written confirmation of the price paid in Euro detailing the price in Euro of the Galerie Royale products and the delivery costs in Euro relating thereto.

Product and price offers are valid as long as they are visible on the Website, and insofar as stocks are available.

For this purpose, indications as to the availability of products are provided to the customer when he/she is placing his order. Errors or amendments may exist in exceptional circumstances, especially in the case of simultaneous orders of the same product by several customers. Should a product be unavailable after you have placed your order, Galerie Royale shall inform the customer of this by email as soon as possible, proposing that the customer either orders another product presented on the Website as a replacement, or that he/she cancels the order. If the customer chooses to cancel his order, a refund shall be issued no later than 30 days from payment if the customer’s bank account has been debited.

PAYMENT TERMS

Any order placed on the Website must be paid for by the customer immediately after the validation of the order by debit from his bank account by clicking on the “Pay now” icon.

Orders may be paid for by bank card only, in Euro only and the following credit cards are accepted: Visa®, Eurocard®/Mastercard®, American Express®.

The bank card shall be debited in Euro when the order is placed and the payment process is completed by the customer in the secure payment environment integrated into the Website by Ogone. Therefore, the customer authorizes his bank in advance to debit his account in view of the records or statements sent via the payment module, even in the absence of invoices hand signed by the card holder. The Galerie Royale products ordered remain the property of Galerie Royale until the price has been collected in full by Galerie Royale.

To this end, the customer guarantees Galerie Royale that he is the card holder and that the name displayed on this bank card to be debited is indeed his own, then provides, in a secure environment on the Internet, the sixteen-digit number and the expiry date of his bank card, in addition to the numbers on the signature strip on the back of his bank card.

Within the framework of Internet payments, and in order to combat Internet fraud, a control shall be carried out online with competent banking establishments and bodies, examined via the system of the company Ogone. It is hereby specified that Galerie Royale does not collect and does not retain the details of customers’ bank cards.

Information concerning payments is subject to an automatic data process separate from that of Galerie Royale and managed by Ogone. The customer has the same rights as those granted by Galerie Royale concerning the processing of data and in order to exercise them, the customer shall contact Ogone at the following address: http://www.ogone.fr.

In the case whereby, for any reason whatsoever (opposition, refusal of the forwarding office etc.), the debit of the sums owed by the customer proves impossible, the purchasing process on the Website shall be cancelled.

DELIVERY

The products bought on the Website may only be delivered to the address provided by the customer on the order form. Any delivery address located outside this territory or corresponding to a post office box shall be refused during the online ordering process.

If the order is not delivered on the delivery deadline indicated, the customer may, after a period of seven (7) days, ask for the sale to be cancelled and for a refund of all the sums paid.

Several methods of dispatch, in addition to their respective rates and delivery times, shall be offered to customers:

–         Delivery either by EMS, DHL, UPS, Fedex,

The price lists of dispatch payable by the customer will be detailed in the procedures for ordering.

After dispatch of the ordered Galerie Royale products, Galerie Royale shall send the customer a dispatch confirmation email and an order tracking number.

It is recommended that the customer checks the conformity of the products at the time of delivery and, in particular: either, indicates any anomalies noted on the delivery slip, in the form of handwritten reservations accompanied by his signature, or contact Customer Service either by email at info@galerieroyale.am, or by telephone +374 10 56 80 18 the Monday to Sunday from 11 AM to 8 PM (GMT +4)

No defective and/or non-conforming item may be exchanged before being sent back to and received by Galerie Royale. The product must be in its original and complete condition.

RIGHT OF WITHDRAWAL

The customer benefits from a withdrawal period of fifteen whole days starting from the date of receipt of the Galerie Royale products ordered on the Website. He must return the Galerie Royale products at his cost, in their original and complete condition. To do that, the customer has to contact Customer service either by telephone +374 10 56 80 18 from Monday to Sunday from 11 AM to 8 PM (GMT +4) or by email info@galerieroyale.am.

Galerie Royale products that are returned incomplete, modified, spoiled, damaged and/or discolored through the action of the customer shall not be refunded.

Subject to compliance with the time limit and reservations noted above, Galerie Royale shall pay a refund of all sums advanced by the customer, including the initial delivery costs invoiced by Galerie Royale to the customer, into the customer’s bank account corresponding to the bank card used on the day the order was placed, within thirty days of the date on which the right of withdrawal was exercised.

In the event that the terms and conditions set out above for exercising the right of withdrawal have not been respected but the product has been sent back to Galerie Royale by the customer, the customer may have the returned Galerie Royale products re-delivered, at his cost, in the condition in which they were returned to Galerie Royale.

CONFORMITY

In the event of non-conformity of the Galerie Royale product delivered to the customer, the customer may request that Galerie Royale: repair or replace the product or, failing the said repair or replacement of the product within a period of thirty (30) days after the request has been made by the customer to Galerie Royale, refund the price of the product ordered on the Website and under the following terms and conditions.

In any case, the products must be returned. To do that, the customer has to contact Customer service either by telephone +374 10 56 80 18 from Monday to Sunday from 11 AM to 8 PM (GMT +4), or by email info@galerieroyale.am.
Galerie Royale products that are returned incomplete, used, modified, spoiled, damaged and/or discolored through the action of the customer shall not be refunded.

Subject to compliance with the time limit and reservations noted above, Galerie Royale shall pay a refund of all sums advanced by the customer, including the initial delivery and return costs, into the customer’s bank account corresponding to the bank card used on the day the order was placed, within thirty days of receipt by Galerie Royale of the returned products.
In any case, these provisions do not deprive the customer of the benefit of the legal guarantees set out hereafter.

CUSTOMER SERVICE

For any request for information, in order to track his order, to exercise his rights or any claims, the customer may contact Galerie Royale Customer Service either by telephone +374 10 56 80 18 from Monday to Sunday from 11 AM to 8 PM (GMT +4), or by email info@galerieroyale.am

INTELLECTUAL PROPERTY

All the elements (texts, images, drawings, models, logos, visuals, animations, videos, etc.) of the Website are and remain the exclusive property of Galerie Royale. It is expressly prohibited to reproduce, operate, circulate, use and/or modify, in full or in part, for any reason whatsoever and by any means whatsoever, any one of the said elements and/or create works derived from them.

The “Galerie Royale” brand, and more generally all the other brands, illustrations, images and logos featuring on Galerie Royale products, their accessories and/or their packaging, whether registered or not, are and shall remain the exclusive property of Galerie Royale. Any total or partial reproduction, distribution, transmission, modification and/or use of these brands, illustrations, images and logos, for any reason or on any medium whatsoever, without the express and prior agreement of Galerie Royale, is strictly prohibited.

The same applies to all authors’ rights, copyrights, drawings and models, patents and domain names which are the exclusive property of Galerie Royale.

No hypertext link to the Website is authorized without Galerie Royale’s prior, express agreement of.

Any reproduction or representation, in full or in part, of the Website or any one of the elements featured thereon, constitutes an infringement and may incur the civil and criminal liability of its perpetrator.

FORCE MAJEURE

The performance by Galerie Royale of all or part of its obligations shall be suspended in the event that an exceptional circumstance or a case of force majeure occurs which hinders or delays the performance thereof. Such cases are, inter alia, without this list being exhaustive, war, riots, insurrection, social unrest, total or partial strikes, including transport, of any kind, interruption in production, interruption in the supply of energy and/or electricity and Galerie Royale supply problems.

Galerie Royale shall inform the customer of such exceptional circumstances or cases of force majeure within fourteen days of their occurrence. In the case whereby this suspension continues beyond a period of fifteen days, the customer will then be entitled to cancel the current order, and will then be refunded according to the terms and conditions set out above.

LIMITATION OF LIABILITY

Galerie Royale may not be held liable for damage resulting from the use of the Internet network such as inter alia the loss of data, intrusion, virus, disconnection, Internet network interruption, or other problems beyond its control.

NON-WAIVER

The fact that Galerie Royale refrains from requiring the performance of any one of the provisions of these Terms and Conditions of Sale at any given time may not be interpreted as constituting a waiver of the right to subsequently invoke the said total or partial non-performance.

VALIDITY OF THE TERMS AND CONDITIONS OF SALE

If any one of the provisions of these Terms and Conditions of Sale is declared null and void in full or in part, the other provisions and the other rights and obligations arising from these Terms and Conditions of Sale shall remain unchanged and shall still be applicable if their application is not rendered impossible.

APPLICABLE LAW / DISPUTES

These Terms and Conditions of Sale are subject to Armenian law unless otherwise stipulated by mandatory provisions.

Any dispute likely to result in the interpretation and/or performance of these Terms and Conditions of Sale, and failing amicable agreement, shall be subject to the exclusive jurisdiction of the Armenian court.