We offer free returns or exchange for most items sold on Atelier 16. Items subject to return or exchange must be unused and in the original packaging. Gift cards, redeemed experiences, monogrammed items, custom-ordered items, items made of precious metals, items with precious stones and items made of precious metals with semi-precious and synthetic stones are final sale and not eligible for return or exchange.
If you are unsure about whether your item is eligible for return or exchange, you can check the product description page or email firstname.lastname@example.org
. Please note that items purchased from other websites (via the Atelier 16 registry or registry website) are subject to the return or exchange policy of the store from which they were purchased.
Please note that the customers are not entitled to amend the wish list with respect to an item included in the wish list once it is purchased.